Effective Date: December 2024 Last Updated: December 2024

1. Refund Eligibility

Full Refund (50% Deposit):

• Project cancelled within 24 hours of deposit payment
• We cannot deliver agreed services due to technical limitations
• Mutual agreement to cancel before work begins

Partial Refund:

• Project cancelled after work has commenced
• Refund amount based on work completed
• Minimum 25% cancellation fee applies

No Refund:

• Project completed as per specifications
• Client changes requirements after confirmation
• Client fails to provide necessary materials
• Client disappears or stops communication

2. Refund Process

1. Reason for refund and supporting documentation
2. Review period of 5-7 business days
3. Refund processing within 10 business days if approved
4. Bank transfer refund to original payment account

3. Project Cancellation

By Client:

• Written notice required
• Refund based on work completed
• All project files and materials returned

By Orca Technologie:

• Full refund if we cannot complete project
• Reasonable notice provided
• All materials returned to client

4. Dispute Resolution

Before requesting refund:

• Discuss concerns directly with us
• Allow opportunity to address issues
• Consider project modifications
• Explore alternative solutions

5. Non-Refundable Items

• Third-party purchases (domains, licenses, hosting)
• Completed and delivered work
• Time spent on consultations
• External service costs

6. Refund Timeline

• Request processing: 5-7 business days
• Bank transfer processing: 3-10 business days
• International transfers: Up to 15 business days
• Currency conversion fees: May apply

7. Contact for Refunds

• WhatsApp: +212 601 011 006
• Include: Project details and refund reason